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Enbridge ombudsman

Our office and phone lines are closed, but our staff are working from home and will do their best to respond to complaints filed via our online complaint form or by email info ombudsman. Check our home page for updates on when regular service will resume. Find out if the Ombudsman can investigate the government organization by checking our Who We Oversee database.

The Ombudsman can take complaints about more than 1, Ontario government and public sector bodies, as well as about matters affecting children and youth in care, and Ontario French language services. We cannot take complaints about private businesses, the courts, or the federal government.

Get the names and titles of the people you have dealt with at the government or public sector body. Complaints can be filed via our confidential online complaint forms, or by phone, email, by mail or in person — see how to contact our three units below.

Please note that we do not accept complaints through Twitter, Facebook, or any other third-party platforms. Our complaints staff are available 9 a. You may also leave a voice message outside of office hours. An appointment is recommended for in-person walk-in complaints. Please call to schedule an appointment. Online complaint form. Message from the Ombudsman Do you have a complaint? Do you have a complaint about: An Ontario government ministry, agency, board, commission, tribunal or corporation?

An Ontario municipality, university, or school board? French language services delivered by an Ontario government body? A matter regarding children and youth in care, or an Ontario child protection agency?

Who We Oversee. Common Referrals.Enbridge Inc. It focuses on the transportation, distribution and generation of energyprimarily in North America. As a transporter of energy, Enbridge operates in Canada and the United Statesthe longest crude oil and liquid hydrocarbons transportation system in North America.

InInterprovincial Pipe Line Inc. It also built the Athabasca Pipeline from northeastern Alberta to the main pipeline system. This stake was sold in In the s, Enbridge introduced several large projects. This pipeline became operational in Spectra was formed in late as a spin-off from Duke Energy. The company is the largest transporter of crude oil in Canada with 2. Enbridge has several new capacities and expansion projects, including construction of Northern Gatewayexpansion of Alberta Clipperrenovation of Line 6, reversal of Line 9 and others.

Eastern Access, including a reversal of Line 9, is a project to deliver oil Western Canada and Bakken to refineries in Eastern Canada and the midwest and eastern U. Enbridge also gathers, processes, and transports natural gas. Enbridge has entered the power transmission business to facilitate the import and export of power, allowing markets to have efficient and economic access to existing and new-generation sources. The MATL project, which was placed in service the fall ofsupports ongoing development of a rich wind-powered generation resource and allows electrical energy to flow in both directions.

Enbridge rail facilities are responding to producer and shipper demands for more flexible, economical transportation of high-quality crude oil from the Bakken Formationlocated in eastern Montana, western North Dakota, and southern Saskatchewan and Manitoba. Enbridge's Line 3 pipeline was responsible for the largest ever inland oil spill in the United States. Using data from Enbridge's own reports, the Polaris Institute calculated that spills occurred on Enbridge pipelines between and These spills released approximatelybarrels 25, In an attempt to keep the oil from contaminating the Mississippi Riverthe Minnesota Department of Natural Resources set a controlled burn that lasted for one day and created a smoke plume about 1-mile 1.

Inthere were 67 reportable spills totaling 5, barrels On March 18,approximately barrels Some of the oil filled a hole more than 20 feet 6.

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In Aprilroughly 6, barrels InEnbridge Energy Partners, a U. Van Hollen said " In Aprilan Enbridge pipeline ruptured spilling more than 9. This oil leaked into the Boghill Creek, which eventually connects to the Assiniboine River. Enbridge Pipelines Athabasca Inc. Two days later, it was unclear how much oil had spilled over the nearby Highway northeast of Dallas. On October 9, Enbridge's Westcoast Pipeline exploded in Shelley, British Columbia[53] sparking a massive fireball and leading to shortages of natural gas throughout British Columbia.

On July 17,a group calling itself "We are the Kalamazoo" protested against Enbridge's response to the Kalamazoo spill and its plans to construct the line 6B pipeline. This protest was on the second anniversary of the Kalamazoo spill. On November 12,the Lansing State Journal reported that the head of the Line 6B pipeline project stated that he had never seen as much organized landowner resistance before despite 30 years in the pipeline industry.

They noted that this was probably because of the Kalamazoo River spill. On April 20,a group of about 30 protesters gathered at the site of the Kalamazoo River oil spill to protest against tar sands oil, frackingand Enbridge's response to the spill.

Kalamazoo County Commissioner Jeff Heppler, whose property was affected by the spill, was present at the protest and stated, "'All I am asking is Enbridge do what they said they said they will do and what is right and take care of everybody, including the businesses that were adversely impacted by the oil spill.

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In MayHamilton area residents protested the reversal of flow in Line 9 and temporarily closed Ontario Highway 6. The letter questions whether police officers would be impartial during any anti-Enbridge protests, given the donation.At Enbridge, we believe that energy enables people to live their lives to the fullest. And for nearly 70 years, Enbridge has become a North American leader in energy delivery by connecting people to the energy they need — safely and responsibly.

Enbridge employs about 13, people, primarily across the U. Please use this link to be taken directly to our company-wide list of emergency contacts. If you would like to be considered by Enbridge for an investment or sponsorship opportunity, please review the qualifications that pertain to your country.

Our online application form will guide you through the questions you need to answer in order for us to make a decision. To prepare in advance, please read the instructions before applying. When you are ready, please complete the application form. Decisions are normally made within six weeks of receipt of a complete application, however, decisions on major funding requests may take longer. Organizations receiving funding may be asked to provide a final report detailing the results and benefits achieved through the funded project, program or campaign.

Before digging on or near any pipeline right-of-way, call your local one-call center or in the United States, and visit ClickBeforeYouDig.

enbridge ombudsman

View our job search webpage for career opportunities with Enbridge. Please note, Enbridge does not administer shareholder accounts directly. If you hold your shares through a brokerage firm, please contact them directly. If you are a registered shareholder and you would like to perform an address change, confirmation of holdings, or retrieve statement of accounts, please contact:.

Enbridge declares its dividends in Canadian dollars. Click here for more information. If you hold your shares through a brokerage firm please contact them directly. Brokerage firms are required to submit these forms on your behalf, Enbridge has no further recourse. If you hold your shares a brokerage firm, please contact them directly.

If you are a registered shareholder, please contact:. Please note: Enbridge Inc. Shareholder and issuer information is now located on the Computershare Trust Company of Canada website at www. Broadridge Corporate Issuer Solutions, Inc. Within U. Toll-free media line media enbridge. Toll-free media line enbridgegasmedia enbridge.

Toll-free media line: media uniongas. Pipelines are the safest and most reliable way to transport oil and natural gas. A significant number of pipeline incidents occur as a direct result of non-pipeline company activities — where a third-party conducts work near the pipeline without prior notification to the pipeline operator. You have an important role to play to ensure safety. If you are planning to work near our pipelines, this Safety Checklist will assist you in ensuring your work is done safely:.

Your local One Call centre can also be reached by phone:.

enbridge ombudsman

Crossing can mean any building, or any temporary or permanent facility across, along or underneath a pipeline right-of-way or facility.Enercare does not go door-to-door and will only show up at your home in response to your request. These salespeople may try to pressure you into making on-the-spot decisions and can be evasive in answering questions about why they have come or who they represent.

Enercare, government agencies and utilities never promote the sale or exchange of water heaters, furnaces or other home services products at your door. Enercare has for years worked with various government ministries and regulatory bodies, including the Ministry of Government and Consumer Services, to develop laws and educate consumers. Enercare supports all laws that provide consumers with transparency, safety and control during the process of buying home services and products, including the ban on unsolicited, door-to-door sales of water heaters, furnaces, air conditioners, water treatment solutions and certain other appliances.

If anyone comes to your door claiming to be associated with Enercare, we encourage you to report them to us at 1 as falsely representing our business. You may also contact your local police force or the Consumer Protection Branch.

If you require service or sales from Enercare, our call centre agents are available, 24 hours a day 7 days a week, to schedule an appointment at your convenience.

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Our commitment to protecting consumer rights Enercare is committed to ensuring consumers are properly informed when responding to door-to-door sales. Breadcrumb Home Welcome to Enercare.

Here are some tips for staying safe: Never let an unknown visitor inside your home. Remember that Enercare, government agencies and utility companies never promote door-to-door sale or exchange of water heaters, furnaces, air conditioners and other home services products. Never sign a contract at the door. The Consumer Protection Act Ontario bans unsolicited, door-to-door sales of water heaters, furnaces, air conditioners, water treatment solutions and certain other appliances.

If someone comes to your home claiming to represent Enercare, call us to confirm if someone is scheduled to be at your home.Smell gas? For Enbridge Gas service area, call us at For former Union Gas service area, call us at Try our Virtual Assistant! Try it today. You can open, transfer, or close your gas account using our online move request form.

Enbridge Gas does not sell, service, or repair furnaces or any other appliances including boilers and fireplaces. You may receive a unscheduled home visit from an Enbridge Gas representative with a visible authorized Enbridge ID. They may visit to:. Enbridge Gas does not visit customers at home to sell or rent products, including but not limited to, appliances, furnaces etc.

If you are visited by a person claiming to work for Enbridge Gas and selling a product, service or natural gas supply contract, contact us at There are a variety of ways you can express your concerns about your experience with Enbridge Gas, and we're here to help you.

Y ou first step is to contact the Customer Care team at If your issue cannot be resolved, you can escalate to a supervisor. If you've spoken with a supervisor and are still not satisfied with the solution provided, you can then contact the Office of Ombudsman. We provide impartial review of unresolved complaints. Learn more. Submit and track your claims online.

Phone: Email: enbridgegasmedia enbridge. Smell Gas. Sign In Sign in to your account Email login. Remember my email login. Everything you need to manage your service with Enbridge Gas.

enbridge ombudsman

Sign up for EBill. Explore the safe and clean options of natural gas use in your home. Smart Thermostats. We are committed to a clean energy future for our environment.COVID updatelearn more.

The Office of the Ombudsman provides an impartial review of unresolved complaints. Our role is to listen to all sides of a complaint and determine whether the process or outcome was fair and reasonable.

Enbridge Gas Pipeline Explodes, Kentucky

Customer complaints are a vital source of feedback, and we can use this information to make recommendations on how to improve our services. The decisions made within the office are final. We encourage you to get in touch with us via email or telephone. Please follow our escalation process below. This is your first touch point. You can contact our Customer Care team by email, phone, or regular mail.

Our front-line agents have the tools, support and training to quickly understand and resolve complaints or concerns. If your issue cannot be resolved through our Customer Care team, you can escalate to a supervisor. Step 2: The Office of the Ombudsman will only review disputes that have been through Step 1. All correspondence with our office will be kept confidential.

Once we receive your complaint, we will do an initial assessment to confirm that the matter falls within the mandate of our office. We will acknowledge your complaint within 48 hours and most disputes will be handled within 30 days of receiving your complaint and all relevant documentation. If this deadline cannot be met, we will contact you to let you know why additional time is necessary and when you can expect a response. By submitting your complaint, you provide us with permission to discuss your issue with the appropriate business unit to complete our assessment.

The Office of the Ombudsman does not investigate or review legal decisions. The decisions made within the Office are final. Review our Frequently Asked Questions. Copyright Enbridge Gas Inc. All rights reserved. If you are unsure which website you need, use our postal code lookup tool to get to the right information.

You are here: Contact Us.Rotate image Save Cancel. Breaking news: See More. More Rules New Posts. First Prev. Next Last. They even outlined it in their conditions of service section 6. I've had situations in the past when it is their month to do an actual read but they miss it due to a snow storm so starting in I got in the habit of submitting actual reads every month.

Between andthe Conditions of Service also outlined that they were only obligated to do one read every 12 months. They still aimed for every other month in my area but it was YMMV. If their process is to read the meter every 2nd month and estimate for the in between month, then that is what it is. A little snow should not stop a meter reader so that is a baloney excuse.

The only time I would be reading my meter is to validate their info if I felt that there was a pattern of it being wrong. I am sorry but we pay these guys too much as it is so no way I am going to do part of their job and read the meter.

I just received an email at this evening, informing me that I also have been switched over to email billing to serve me better. It costs them money and postage to send out paper bills. Screw them, if they want me to so help them save money then they can give me at least the postage off.

Social Distancing means staying apart 2 meters or 6 feet, the depth of a grave. Get closer and you might have one foot in the grave. Pass it on. Heatware: Ducky. The Government cannot give to anybody anything that the Government does not first take from somebody else.

They called it "Negative Billing" and it was around the same time that John Tory was appointed as the president of Rogers Cable. Not sure this was under his watch or his predecessor but he got a lot of flack for this. If Enbridge is doing the same stunt but changing people to e-bills when they never agreed to, they might be breaking some kind of law policy. Yup, happened to me too. One blind human - a tragedy Ten blind humans - a disaster One million blind humans - a statistic.

I bet they love getting those from the regulator!


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